Dear user, Hello, we take pride in offering quality fishing gear and accessories. We stand behind the products we sell, and we want you to shop with confidence. However, due to the nature of fishing equipment and outdoor use, we have set the following guidelines for returns and refunds.
Return Eligibility
We accept returns within 14 days of purchase or delivery, under these conditions:
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Items must be unused, undamaged, and in their original packaging.
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Hooks, lures, lines, bait, and other consumables are not returnable unless defective.
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A valid proof of purchase is required (Receipt, order confirmation or voucher).
Non-Returnable Items
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Used reels, rods, or gear showing signs of wear or misuse.
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Items marked as final sale or clearance.
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Custom-ordered products or special modifications.
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Live bait or perishables.
Defective or Damaged Items
If an item arrives defective or damaged, please contact us within 7 days of delivery. We may request photos or a brief explanation of the issue. If approved, we’ll offer:
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A replacement item, if available
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An exchange for a similar product
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A refund or store credit
Return shipping costs for damaged or incorrect items will be covered by us. For all other returns, the customer is responsible for shipping costs.
Refunds
Refunds are issued only after returned items are received and inspected. Approved refunds will be processed within 5–7 business days, and credited to the original payment method or as store credit.
Shipping fees are non-refundable, unless the return is due to our error.
Contact Us
To request a return or report an issue, please contact our team: Email: hothappily@gmail.com
We appreciate your understanding and support. Thank you for choosing fishingm as your fishing gear supplier.