Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
To get a more accurate estimate of when you’ll receive your order, you can check the shipping details provided by the seller at the time of checkout. Some sellers also offer tracking information so you can monitor the progress of your shipment. If you have any specific concerns or questions about your order’s delivery time, it’s best to contact the seller directly for more information.
The process of creating an account on a website mall typically involves the following steps6:
Visit the website: Go to the official website of the online store where you want to create an account. Usually, there is a prominent “Sign Up” or “Create Account” button on the homepage, which is often located in the upper – right corner.
Provide personal information: Click the account creation button to enter the registration page. Fill in the required information, including your full name, email address, and password. Some website malls may also ask for your phone number, shipping address, and other information.
Set account credentials: Choose a unique username and a strong password. The password should be a combination of uppercase and lowercase letters, numbers, and special characters to enhance security. Avoid using easily guessable information such as birthdates or names.
Read and accept the terms and conditions: Most website malls have terms and conditions and a privacy policy. Read these documents carefully and indicate your acceptance by checking the box or clicking the button.
Complete verification: After filling in the information, the website mall may require additional verification, such as email verification or phone number confirmation. Check your email inbox for a verification link sent by the website mall and click on it to verify your email address. If it is a phone number verification, enter the verification code received via text message.
Log in to the account: Once the account is created and verified, return to the website mall’s homepage and click the “Log In” or “Sign In” button. Enter your registered email address and password to access your account. You can then start shopping, adding items to the cart, and enjoying other services provided by the website mall.
Here are the common methods to change the shipping address on website malls:
Modify in account settings2: Log in to your account on the website mall, find the “Account Settings” or “Personal Information” section, and look for options like “Shipping Addresses” or “Delivery Addresses” in it. You can edit the existing address or add a new one. After filling in the new address information, remember to click the “Save” button.
Modify in the shopping cart: If you have selected the goods but not submitted the order, you can directly change the shipping address on the shopping cart page2. Usually, there is an “Edit” button next to the shipping address option, and you can complete the change by clicking it and entering the new address2.
Modify on the checkout page: If the order has been submitted but not paid, you can also change the shipping address on the checkout page2. Generally, the website mall will provide an option to change the address during the checkout process2.
Modify through order details: Log in to the website mall, enter the “My Orders” page, find the specific order for which you want to change the shipping address, and click “View Details” or “Modify Order Information”3. Locate the “Shipping Address” field on the order details page and click the “Edit” button to make changes3.If the order has been shipped, it may be more difficult to change the shipping address3. In this case, you can try to contact the customer service of the website mall or the seller to see if it is possible to intercept the package and change the delivery address3.
Here are the common ways to track the status of an order on website malls:
Query through the website mall account1
Log in to the account: Visit the official website of the website mall, and click the “Login” or “My Account” option on the homepage. Enter your username and password to log in.
Enter the order page: After logging in, find options such as “My Orders” or “Order Query” in the personal center or account page, and click to enter.
View order details: In the order list, you can search by order number, purchase date, or other relevant conditions. Find the order you want to query, and click to view the detailed information, including product information, shipping address, order status, etc.
Query through the notification of the website mall5
SMS notification: After a successful order placement, the website mall will send an SMS to your mobile phone, which contains the order number and brief information. You can query the order details on the website mall or the logistics company’s website according to the SMS content.
Email notification: The website mall will also send a detailed order confirmation email to your registered email address. The email usually includes the order number, product information, price, shipping address, logistics information, etc.
In – app message: If you use the app of the website mall, you may receive an in – app message notification after placing an order. Clicking the notification can directly jump to the order details page.
Query through the logistics company’s website or app5
Obtain the logistics tracking number: In the order details page of the website mall, you can find the logistics tracking number associated with the order.
Visit the website or app of the logistics company: Open the official website or app of the logistics company you use, and enter the logistics tracking number for query.
View logistics information: The logistics company’s system will display the real – time logistics information of the order, including the current location of the package, the estimated delivery time, etc.
Query through the customer service of the website mall5
Online customer service: Most website malls provide online customer service. You can enter the online customer service through the entrance on the website or app and communicate with customer service personnel in real time.
Telephone customer service: The website mall usually publishes the customer service phone number on its official website or app. You can call the customer service phone number and follow the voice prompt or the guidance of the customer service personnel to query the order information.
Social media customer service: Some website malls also set up customer service accounts on social media platforms. You can ask about the order status by private messaging or commenting on the customer service account.
To find out if the website mall ships to your country, you can usually check the following ways:
Check the shipping information page: Look for a “Shipping Information”, “Delivery Options” or similar section on the website mall’s official website. This page often lists the countries and regions to which the mall ships.
Check during the checkout process: When you add items to your cart and proceed to checkout, the website may ask for your shipping address. As you enter your country information, the system may automatically determine if shipping is available to your location and display relevant messages or options.
Contact customer service: Reach out to the website mall’s customer service team via online chat, email, or phone. Ask them directly if they ship to your country. They will be able to provide you with the most accurate and up – to – date information.If the website mall does ship to your country, make sure to also check for any specific shipping restrictions, fees, and estimated delivery times that may apply.
Whether your items will be placed in one package depends on several factors:
Inventory location: If all the items you ordered are stored in the same warehouse or fulfillment center, they are more likely to be packaged together. However, if the items are sourced from different locations, they may be shipped separately.
Item size and weight: Bulky or heavy items might be shipped separately for logistical reasons. For example, a large furniture item and a small accessory ordered together may be sent in separate packages.
Shipping carrier policies: Some shipping carriers have restrictions on package size, weight, or content. The website mall may need to split your order into multiple packages to comply with these policies.
Product fragility: Fragile items may be packaged separately with special protective measures to reduce the risk of damage during transit.
Out – of – stock items: If one or more of the items in your order is out – of – stock, the available items may be shipped first, and the out – of – stock item will be sent separately when it becomes available.You can usually find more information about packaging and shipping on the website mall’s shipping policy page. If you have specific concerns, it’s best to contact the customer service of the website mall for clarification.
If you need to swap an item
Returns and Exchanges
Refund and Returns Policy
Dear user, Hello, we take pride in offering quality fishing gear and accessories. We stand behind the products we sell, and we want you to shop with confidence. However, due to the nature of fishing equipment and outdoor use, we have set the following guidelines for returns and refunds.
Return Eligibility
We accept returns within 14 days of purchase or delivery, under these conditions:
Items must be unused, undamaged, and in their original packaging.
Hooks, lures, lines, bait, and other consumables are not returnable unless defective.
A valid proof of purchase is required (Receipt, order confirmation or voucher).
Non-Returnable Items
Used reels, rods, or gear showing signs of wear or misuse.
Items marked as final sale or clearance.
Custom-ordered products or special modifications.
Live bait or perishables.
Defective or Damaged Items
If an item arrives defective or damaged, please contact us within 7 days of delivery. We may request photos or a brief explanation of the issue. If approved, we’ll offer:
A replacement item, if available
An exchange for a similar product
A refund or store credit
Return shipping costs for damaged or incorrect items will be covered by us. For all other returns, the customer is responsible for shipping costs.
Refunds
Refunds are issued only after returned items are received and inspected. Approved refunds will be processed within 5–7 business days, and credited to the original payment method or as store credit.
Shipping fees are non-refundable, unless the return is due to our error.
Contact Us
To request a return or report an issue, please contact our team: Email: hothappily@gmail.com
We appreciate your understanding and support. Thank you for choosing fishingm as your fishing gear supplier.
If you received the wrong item, here’s what you can do:
Check the order details: First, carefully review your order confirmation to make sure there was no mistake on your part in placing the order. Verify the item description, size, color, and other relevant details.
Contact customer service: Reach out to the website mall’s customer service as soon as possible. You can usually find the customer service contact information on the website, such as a phone number, email address, or online chat option. Explain the situation clearly, providing your order number, the item you received, and a description of the item you should have received.
Provide evidence: If possible, take photos of the wrong item and its packaging. These photos can serve as evidence to help the customer service team better understand the issue and process your claim more quickly.
Follow the return instructions: The customer service representative will guide you through the return process. They may ask you to return the wrong item to a specific address. In some cases, they might provide a prepaid shipping label to cover the cost of return shipping. Make sure to package the item securely and send it back according to the given instructions.
Request a replacement or refund: Depending on your preference and the website mall’s policy, you can ask for a replacement of the correct item or a full refund. If you choose a replacement, inquire about the estimated time it will take to receive the correct item. If you opt for a refund, find out how and when the refund will be processed.
Track the progress: Keep in touch with the customer service team to monitor the progress of your return and the status of your replacement or refund. They should be able to provide you with updates on a regular basis.
Remember, most website malls have procedures in place to handle such situations, and they will work with you to resolve the issue as quickly and satisfactorily as possible.
The specific address to which you should mail your authorized return usually depends on the return instructions provided by the website mall. Here are the common ways to find out the return address:
Check the return authorization email or document: After you apply for a return and it is approved, the website mall will send you a return authorization email or document. This will typically contain the detailed return address, including the recipient’s name, street address, city, state, and zip code. Make sure to follow the instructions carefully and use the exact address provided.
Visit the website’s return policy page: The website mall’s return policy page may also have information about the return address. Look for a section that details the return process and shipping instructions. Some websites may have different return addresses depending on the type of product or the reason for the return, so be sure to check for any specific guidelines that apply to your situation.
Contact customer service: If you are unable to find the return address in the above – mentioned places, it is best to contact the website mall’s customer service. They can provide you with the correct return address and any other relevant shipping instructions, such as whether you need to include a return label or a copy of the return authorization.
When mailing your return, it is recommended to use a trackable shipping method and keep the tracking number for your records. This way, you can monitor the progress of your return and ensure that it is received by the website mall.
If you’ve entered the wrong shipping address, here’s what you can do: Contact customer service immediately: As soon as you realize the mistake, get in touch with the website mall’s customer service. You can usually find their contact information on the website, such as a phone number, email address, or online chat option. Provide them with your order number and explain the situation clearly. They may be able to update the shipping address in their system before the order is shipped. – Check if the order has been shipped: If the customer service informs you that the order has not been shipped yet, they will likely be able to change the shipping address without any issues. However, if the order has already been shipped, the process becomes more complicated. – Track the package: If the order has been shipped, use the tracking number provided by the website mall to monitor the package’s progress. You can usually track the package on the shipping carrier’s website. If the package is still in transit and has not been delivered, you may be able to contact the shipping carrier to request a change of address. However, this may involve additional fees and is not always guaranteed to be successful. – Prepare for redelivery or pickup: If the package has already been delivered to the wrong address, contact the customer service of the website mall and the shipping carrier. Explain the situation and see if they can arrange for the package to be retrieved and redelivered to the correct address. In some cases, you may be able to pick up the package from a local shipping carrier facility if it’s more convenient. – Follow up regularly: Keep in touch with both the website mall’s customer service and the shipping carrier to ensure that the issue is being resolved. They should be able to provide you with updates on the status of your package and the address correction process. It’s important to act quickly when you realize you’ve entered the wrong shipping address to increase the chances of a smooth resolution. Most website malls and shipping carriers have procedures in place to handle such situations, but the process may vary depending on the specific circumstances and the policies of the involved parties.
Whether you can change or cancel an order after submitting it depends on several factors, including the website mall’s policies and the status of your order. Here are the general guidelines: ### Order Change – **Early Stage**: If the order has not been processed or shipped yet, many website malls allow you to make changes. This might include modifying the item details (such as size, color), adding or removing items from the order, or changing the shipping address. You can usually do this by logging into your account, finding the relevant order, and looking for an option like “Edit Order” or “Modify Order”. – **Later Stage**: Once the order has entered the processing or shipping stage, changes may be more difficult or even impossible. The website mall’s system may have already sent the order details to the warehouse or the shipping carrier, making it hard to alter the information. In this case, you would need to contact customer service as soon as possible to see if any changes can be made, but there is no guarantee. ### Order Cancellation – **Within a Specific Time Frame**: Most website malls have a policy that allows you to cancel an order within a certain time after submission, usually within a few hours or up to a day, as long as the order has not been processed. During this period, you can often cancel the order through your account dashboard by clicking on “Cancel Order”. – **After the Time Frame**: If the order has passed the initial cancellation window but has not been shipped, you may still be able to cancel it, but you will likely need to contact customer service. They will review your request and determine if it can be cancelled based on the order’s current status. – **Shipped Orders**: If the order has already been shipped, cancelling it becomes much more complicated. In this case, you may need to wait until the package is delivered and then follow the return process to send the items back. Some website malls might charge a restocking fee or make you responsible for the return shipping costs, depending on the circumstances. It’s important to note that each website mall has its own specific policies regarding order changes and cancellations. It’s advisable to review these policies when you place an order or check the website’s help section for detailed information on what to do in different situations.
Yes, welcome to consult customer service